Introduction

At Computality, we are committed to providing the best management and accounting solutions for our clients in Egypt, including accounting software, sales, purchases, inventory, warehouses, point of sale, branch connectivity, human resources, and contracting software. In addition to software solutions, we also offer website design services. Customer satisfaction is our top priority, which is why we have a return policy that ensures customer rights.

Return Conditions

We offer a flexible return policy based on the following criteria:

• Software: Since the software we provide is digital and downloadable products, we adhere to a refund policy only in specific cases.
  • Major Technical Issues: If you encounter a major technical problem with the purchased software, and our technical support team cannot resolve it within [number of days, e.g., 30 days] from the date of reporting, the customer is entitled to request a refund.
  • Incompatibility: If the software is not compatible with the operating environment stated and specified in the system requirements and no solution is found.
• Website Design Services: Payments related to website design services can be refunded under certain circumstances:
  • After Work Has Begun: If the client requests cancellation after the design has started, fees for the work completed will be deducted based on the stage reached.

How to Request a Refund

To request a refund:

1. Contact us via email at crm@computality.com or phone at +201012009931 with your purchase details.
2. Provide information about the issue you are facing.

Your request will be reviewed by our team, and if approved, the refund process will be initiated.

Timeframe for Refunds

After the refund request is approved, the process of returning funds to your account may take up to 48 hours, depending on the payment method used.

Technical Support and Customer Service

We are always here to support you. If you have any questions or inquiries about our policy, or if you need technical support, please contact us at:

• Email: crm@computality.com
• Phone: +201012009931